Refund policy

Returns & Refunds

We want every pair of Brick socks to earn its place in your boots. If something isn't right, you have 99 days from the day your order arrives to ask for a return or an exchange.

1. Ask us first

Email contact@brickworkwear.com before you ship anything back. Tell us:

• your order number,
• why you want to return the item,
• and, if it arrived damaged or faulty, a few photos of the socks and the packaging.

We'll reply with a yes or no and, if it's a yes, the address and steps to follow. Packages sent without our approval can't be accepted.

2. What we can take back

A return is accepted when the item is:

• new and never worn or washed,
• still tagged,
• in its original packaging when possible,
• backed by a proof of purchase (order number or confirmation email).

Socks that have been worn, washed, or damaged through misuse, or that come back incomplete, may be refused. Gift cards can't be returned.

3. Sending it back

Pack the item carefully, put your order number inside the box, and use a shipping service with tracking. Return postage is paid by the customer, except when we sent the wrong item or it arrived damaged or faulty. Without a tracking number, we can't be held responsible for a parcel lost on its way back to us.

4. Getting your money back

As soon as your return reaches us, we check it and let you know if the refund is approved. Approved refunds go back to the card or payment method you used, for the full price of the returned items. No fee is taken from your refund. Original shipping costs are not refunded.

Depending on your bank, the money can take 5 to 10 business days to show up.

Refund not showing yet?

Check your bank account once more, then ask your card company or bank: refunds often need a few extra days to be posted on their side. Still nothing after that? Email us at contact@brickworkwear.com and we'll look into it.

Exchanges

Picked the wrong size or color? Email us within the same 99 days to swap your pair for the same item in another size or color. The same conditions apply: unworn, tagged, approved by our team before you send it, return postage paid by you. Once we receive it, we ship the new pair.

Wrong, damaged or faulty item

Let us know within 48 hours of delivery, with your order number, a short description of the problem and photos. Once we've confirmed the issue, we'll send a replacement or refund you, at no cost to you.

Gifts

If the order was marked as a gift and shipped straight to you, you'll receive store credit for the value of your return. If it wasn't marked as a gift, or the buyer had it shipped to themselves first, the refund goes to the buyer, who will be told about the return.

Fair use

We may decline a return or refund when we see fraud, false claims, or repeated abuse of this policy.

Brick is a brand of Evera Group LLC.
Last updated: October 13, 2026